FAQ
Is your jewelry made of real gold and diamonds?
Our jewelry features high-quality gold/silver plating and is set with lab-grown moissanite. Moissanite has a hardness of 9.25, with fire and brilliance that surpasses natural diamonds. It is completely conflict-free, environmentally friendly, and offers premium sparkle at a more accessible price.Additionally, there are also gemstones and zircon materials (please refer to the product description for details).
What is the difference between moissanite and diamond?
Moissanite is a lab-created gemstone with a different chemical composition from diamond, but its hardness, fire (rainbow sparkle), and brightness are very close to—or even exceed—natural diamonds. Its advantages include a more affordable price, full ethical sourcing, and everlasting clarity.
Will the jewelry fade or cause allergies?
We use high-quality plating that resists fading with normal wear. To maintain the finish, avoid contact with perfume, cosmetics, sweat, or chemicals. All pieces are nickel-free and suitable for sensitive skin.
How long does shipping take?
All orders are shipped from stock within 1-3 business days from China. Delivery times:
Standard shipping: 7-14 business days
All products come with free shipping, and there are discount promotions. For specific activities, please see the homepage for details.
What is your return and warranty policy?
30-day returns(item must be Intact and in original packaging).
How should I care for my jewelry?
Gently wipe with a soft cloth after wearing
Avoid contact with chemicals, perfume, or shower gel
Store in the included jewelry pouch or box when not worn
Prevent strong impacts
How can I contact customer service?
We're happy to help via:
Email: hello@prismfirejewelry.com (response within 48 hours)Our reply emails may end up in the spam folder, remember to check.Feel free to reach out with any questions!